Confidentiality and security
We use physical and technical safeguards to protect your information. We restrict access to your information to those who need it to perform their jobs. Third-party business partners are bound by law to use the information only for our purposes. They may not disclose it or use it in any other way. We comply with all data security laws.
Collecting your personal information
We collect personal information about you from different sources. For example, we collect information you send us on applications and forms. We also collect information from your transactions with our sister companies, others or us. We may collect information from a consumer-reporting agency, demographic firm or medical provider. This collection depends on the product or service you request.
Sharing your personal information
We do not sell your information to anyone. We may share your information with a business that carries out services and marketing for us. We may share your information as required or permitted by law. We may share your information for a legal or regulatory purpose, or to combat fraud. Information we share depends on the products you select. We may share information from:
- Your applications or other forms. This may include your name, address, beneficiaries, Social Security number and family member information. This may also include assets, income, and the property address and value.
- Your transactions with our sister companies or us. This may include your account balance, policy coverage and payment history. This may also include premium paid, preferences, claims and purchase method.
- A consumer-reporting agency or other report. This may include your credit report, motor vehicle and driver data. This may also include medical and employment data, loss history reports and other driver data.
Information sharing and opt out
We do not sell your personal information to anyone for any reason. We do not share it, except to service your product. These reasons are described in more detail above and are permitted by federal and state law. Therefore, there is no need for you to opt out. If we change our sharing policy, we will tell you and give you a chance to opt out before we share your information. Please note: If you also purchased a different financial or insurance product, we may share your information for marketing purposes. If so, you will receive another privacy statement with instructions about how to opt out of information sharing. Using your medical information Sometimes, we must collect medical information to provide you a product or to pay a claim. We do not use or share your medical information for any marketing purpose unless we receive your permission. We use medical information when:
- Underwriting insurance
- Servicing your policy, account or claim
- As required or permitted by law
- At your request and with your authorization
Information collected from websites
Nationwide may collect the information you provide when you:
- Request information from one of Scottsdale's Web sites
- Use online tools and calculators
- Apply online for products
- Subscribe to online services
- Complete an online form
- Conduct transactions online
Nationwide contracts with certain unaffiliated business partners who help us deliver online products and services. They may keep the information you provide. Other online activities are listed below.
Nationwide collects site aggregate and customer-specific information about the pages you view on our site. We log IP addresses, browser and platform types, domain names, access times and referral data. We also collect information a customer volunteers on surveys and electronic forms. This information is used to improve our websites. Nationwide gathers data on its websites. This is a standard industry practice and is used to find out how visitors use our site. We collect aggregate information on the public areas of our website. We also collect information on an individual basis on areas of our website that require visitors to log in using an ID and password. We may collect the following data:
- How many people visit our website
- The pages they visit and the features they use
- How long they stay on our website
- The website people come from before reaching our site
Use of "cookies"
Nationwide stores a cookie on a person's computer when they visit our website. A cookie is a tiny piece of information that is required to create and maintain a secure session. Cookies let a person request information and do business online. The cookies do not have confidential or personal information. They do not track a user after leaving our website.
Other online security
Nationwide also uses a Secure Sockets Layer (SSL). This keeps all information confidential when it is sent between our website and the user's computer.
Nationwide keeps the emails you send to us. If you agree to receive email messages from us, we will keep the information you give us to send emails of specific interest to you. If you choose to send us email, we keep your email, your email address and our reply. Please be careful about the information you give us in an email. As with any public website, this communication may not be secure.
Why Nationwide collects information on its websites
Nationwide or our business partners use the information from our websites for many purposes:
- Edits and feedback
- Marketing and promotions
- Analysis of user behavior
- Product development
- Content improvement
- Informing advertisers how many visitors have seen or clicked on their advertisements
- Customizing website content and layout
1. All policy numbers you want to access.
2. Please sign your request and have your signature notarized. This helps us ensure the identity of the person requesting the information.
We do not currently charge a fee to cover the cost of providing you with a copy of this information. However, we reserve the right to charge a small fee in the future. You may request that we correct your personal information in our files. Please note that we do not control information provided by third parties. So, you will need to contact the third party to correct any information from them. Sometimes we obtain your consumer or credit report. If so, you may request the credit-reporting agency's name and address. You may ask the agency to give you a copy of your report.
Confidentiality for victims of domestic violence
New York State Insurance Law 2612 prohibits insurers from discriminating against victims of domestic violence. This law requires insurance companies to comply with valid orders of protection against an insured or anyone covered under an insured's policy. While the order is in place, the insurance company is prohibited from sharing the address and telephone number of the protected persons, or of any person or entity providing covered services to the protected person. If a child is the protected person, the child's parent or guardian must assert these rights.
Except in instances where express consent of the requestor is given, Nationwide will not disclose to the policyholder or another insured covered under the policy the address, telephone number or any other personally identifying information of the covered individual or children residing with the covered individual. Nationwide is also prohibited from disclosing any information relating to abuse, including the nature of the health care services provided to the covered individual. This information could include the: name, address, and telephone number of the provider of the health care services; or any other information that could lead to the discovery of the above information.
Where applicable, you have the ability to further protect yourself by creating a new online account with new credentials and by placing your policy in your own name.
Requests for coverage
Please feel free to submit a valid order of protection to:
Nationwide Mutual Insurance Company
Attn: Nationwide Service of Process
1 Nationwide Blvd., 1-30-403
Columbus, OH 43215
Toll Free Line: 1-877-764-0418
If the covered individual is a child, the parent or guardian may make the above request. To revoke a request or request to receive information at an alternative address, please contact customer service.
For more information contact:
NYS Domestic and Sexual Violence Hotline: 1-800-942-6906
In NYC: 1-800-621-HOPE (4673)
Please send privacy inquiries to:
The Office of Customer Advocacy
1000 Yard Street GH-2D-OCA1 Building H
Grandview Heights, OH 43212
When you write to us, please include your name, address and policy number, as well as your agent name and number, if you know it. You can contact your agent to change information that we control, such as your address. This privacy statement describes our privacy practices for both current and former customers. We will provide one copy of this notice to joint policy or contract holders. Please share this information with everyone covered by your policy or contract. If you request, we will send more copies of this statement.
Thank you for choosing Nationwide.
We look forward to building a lifetime relationship with you.
Scottsdale Insurance Company
National Casualty Company
Scottsdale Indemnity Company
Scottsdale Surplus Lines Insurance Company