File a claim
Our goal is to provide fast, fair claims service. Promptly reporting an event that could lead to a claim helps us achieve this goal — and it's required by your policy. Please refer to your policy for this and all other terms and conditions.
There are 2 ways you may report a claim anytime:
Call 1-800-423-7675, option 1
Report a Claim by email
Claims to: essreportaloss@nationwide.com.
Freedom Specialty Losses ONLY
Claims to: fsreportaloss@nationwide.com.
Cyber/Network Security & Privacy Losses ONLY
Claims to: esscyberlosses@nationwide.com.
Please be prepared to provide the following:
- Your policy number
- Email address
- Best phone number and time of day to contact you regarding the claim
- Date, time and location of the loss / accident
- Details of the loss / accident
- Name, address and phone number of any involved parties
- If applicable, name of law enforcement agency or fire department, along with the incident number
Reporting requirements:
Please refer to your policy for specific claims-reporting requirements.
These guidelines pertain to the following Nationwide companies:
- Colonial County Mutual Insurance Company
- Freedom Specialty Insurance Company
- National Casualty Company
- Scottsdale Indemnity Company
- Scottsdale Insurance Company
- Scottsdale Surplus Lines Insurance Company