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Even though she’s just beginning her career, Dana realizes Nationwide has already been very good to her. She’s received three promotions in three years and considers Operations to be an ideal place to launch your career. "There are a lot of great positions to get your foot in the door," says Dana. "After that, it’s an individual choice on how successful you want to be."

The Operations Division's broad and ever-growing suite of services enables the company to deliver on corporate growth and customer experience objectives. Our core operational capabilities include policy processing, policy and premium coding, new loss intake, and underwriting support. We also provide corporate-level support for portfolio and project realization, continuity management, and business consulting. With a culture of continuous improvement and operational effectiveness as our foundation, we continually strive to respond to business opportunities with collaborative, holistic, and innovative solutions that result in exceptional employee and business partner experiences.

Careers in Operations
Join Operations and you become an integral member of the team that supports the infrastructure of the organization. Operations can expand your horizons and provide you with a career path you never expected. Roles are available in production, technical support, business continuity, and project realization.

Early Career Professional Roles

  • Mail Services Processor
  • Imaging Processor
  • Statistical and Premium Processing Technician
  • Policy Issuance Processor
  • New Loss Service Representative
  • Check Processor
  • Underwriting Support Technician

Experienced Professional Roles

  • Trainer
  • Quality Assurance Analyst
  • Unit Analyst
  • Unit Lead
  • Unit Manager
  • Business, Process, and Systems Analyst
  • Data and Reporting Analyst
  • Portfolio Analyst
"The mission of the Operations Division is to leverage our talent, technology, and innovation to provide operational effectiveness to the organization. We support the strategic objectives of the company by providing a wide range of shared services. If you want to learn how a company truly works, Operations is the place for you."
Doreen Reinke
Vice President, Operations
Doreen Reinke
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